Troubleshooting App Connection Issues

If your UNA Watch or app isn’t connecting to your phone, Bluetooth accessories, or third-party services (like Strava), the issue is usually simple to resolve. Follow the steps below to quickly get everything working again.

1. Check Your Bluetooth Connection

• Make sure Bluetooth is turned on for your phone.
• Keep your watch within 5 metres (16 feet) of your phone.
• If you’ve recently connected another Bluetooth device (e.g., headphones), temporarily disconnect it — some devices limit simultaneous connections.

• Restart both your UNA Watch and your phone, then try again.

2. Reconnect The Watch To The App / Reset Bluetooth Cache

If your UNA Watch isn’t syncing properly:

1. Go to your phones Bluetooth settings, look for your "UNA Watch xxxxxx"and Forget This Device. 
2. Restart both devices.
3. Reopen the UNA app and click on the watch in the bottom menu options and choose “Connect Device” to re-pair.

4. Confirm the pairing code on both devices.

   This clears out old pairing data that can occasionally cause conflicts.

 

4. Strava & Third-Party Sync Issues

If Strava activities aren’t syncing:

• Open the UNA App and confirm Strava still shows as Connected.
• Try disconnecting and reconnecting the integration. You will need to do this through your Strava Account Log in to the Strava website on a computer or using a web browser on your phone (rather than the app).
• Go to settings by clicking on your profile picture in the right hand corner.
• Click on My Apps in the menu on the left side. Find the UNA Watch app and click "Revoke Access".
• To reconnect, return to your UNA App, select Watch, Profile and "Connect to Strava".
• Ensure your phone has a stable internet connection.
• If uploads fail, they’ll be queued and sent automatically once a connection is restored.

 

Notes

• Keep your UNA Watch’s firmware and app updated for the latest connectivity fixes.
• Avoid pairing UNA with multiple phones simultaneously; this can cause sync interruptions.
• If issues persist after following all steps, contact UNA Support ( [e-mail]) and include details about your device model, app version, and any connected accessories.